FAQs

Must I be completely undressed?

You should undress to your desired level of comfort. About half of our clients prefer to be completely undressed, while the other half prefers to keep their undergarments on. This is completely up to you. You will undress and dress in the privacy of your massage room and will be securely covered with a sheet during your massage session. 


How much should I tip?

Many clients are unsure if and/or how much they should tip their massage therapist. We recommend you think of your massage therapist as you would a waiter in a restaurant. Our studios’ therapists love what they do and your tip may reflect your appreciation for their service. We recommend tipping percentages be based on the full price of a regular massage, rather than the discounted price.


How often should I receive a massage?

For those who use massage as preventative care or to manage daily stress, one massage a month is common. Weekly sessions may be desirable if you are receiving massage for injury relief or to relieve chronic tightness that is interfering with your daily life. There are many people who incorporate massage therapy at least twice a month for optimal therapeutic relief.


What is your cancellation policy?

The total amount of the services scheduled will be charged in full for clients who "no-show" or fail to cancel their appointment with at least 24 hours notice. If you are booking your massage within 24 hours of the actual appointment, there is no cancellation and you will be charged the full amount of the appointment.


What if I arrive early? 

Staying on schedule can be quite a challenge in the service industry. Schedules are carefully planned out; so in effort to stay on course, we ask that any client that arrives to their appointment early be seated in the lobby until their scheduled appointment start time. 


What is your policy for late arrivals?

As a courtesy to our other guests and staff, appointments will be automatically cancelled 15 minutes after the scheduled start time and charged according to the cancellation policy. We regret that late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advance notification of your late arrival.


GROUPON VOUCHER

Any client with a Groupon Voucher who is a "no-show" or fails to cancel their appointment within at least 24 hours of scheduled appointment start time; or is more than 15 minutes late to appointment will be charged via VOUCHER REDEMPTION.