WHAT IS YOUR CANCELLATION POLICY?
The total amount of the services scheduled will be charged in full for clients who "no-show" or fail to cancel their appointment with at least 24 hours notice. If you are booking your massage within 24 hours of the actual appointment, there is no cancellation and you will be charged the full amount of the appointment.
WHAT IS YOUR POLICY FOR LATE ARRIVALS?
As a courtesy to our other guests and staff, appointments will be automatically cancelled 15 minutes after the scheduled start time and charged according to the cancellation policy. We regret that late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advance notification of your late arrival.
MEMBERSHIP PRICE CHANGE
Following the initial term of your membership or Wellness Agreement, Inner Ch'i Exchange llc will give you 30 days advance written notice of any increase in the monthly payment (or membership dues) under your membership or Wellness agreement.
SERVICE DETAILS AND REQUIREMENTS
You understand that the services provided are not a replacement for medical care, should not be construed as a substitute for medical examination, diagnosis, or treatment, that no medical diagnosis will be made, and that you should see a medical provider for any medical issues you may have. It is your responsibility to inform your therapist of any pre-existing conditions, limitations, or specific sensitivities.
OTHER TERMS AND CONDITIONS
Inner Ch'i Exchange llc reserves the right to terminate or refuse to renew your agreement for any reason not prohibited by law including, but not limited to, an unsatisfactory payment history. The business reserves the right to collect at any time any delinquent or outstanding balance(s) that has not been paid for any services provided or monthly payments owed. For purposes of identification and billing, you agree to provide Inner Ch'i Exchange llc with current, accurate, complete, and updated information including your name, address, telephone number, and applicable payment data. You agree to notify the business promptly of any changes in your information, including your payment data.
Inner Ch'i Exchange llc may delay enforcing any of its rights without losing them.